“Seller” refers to Nuwave Neon and its successors and assigns.
“Buyer” refers to the Buyer or any individual acting on behalf of and with the authority of the Buyer.
“Guarantor” signifies any person(s) or entity who agrees to be liable for the Buyer's debts if the Buyer is a Limited Liability entity, on a principal debtor basis.
“Goods” encompasses the items supplied by the Seller to the Buyer (and where applicable, includes any supply of Services as described below).
“Services” includes all services provided by the Seller to the Buyer, including any advice or recommendations (and where applicable, includes any supply of Services as previously defined).
“Price” refers to the agreed cost of the Goods between the Seller and the Buyer
REFUNDS/ DEFECTS/ RETURN OF NEONS
Custom Order Products are non-refundable and cannot be returned.
If your Goods arrive damaged, you must notify the delivery agent and the Seller within 24 hours in writing, including photographic or video evidence of the damage to the Goods and packaging. Failure to do so within the specified timeframe will void the Seller's obligations.
Due to the handmade nature of the Goods, variations and slight discolorations may occur. Some color variations may also result from computer screen and printer calibration. The Buyer acknowledges that these variations and discolorations are not faults of the Products and accepts the possibility of their occurrence.
The Buyer must inspect the Goods upon delivery and notify the Seller in writing within 48 hours of any defects, quantity shortages, damage, or failure to match the description or quote.
The Buyer must allow the Seller to inspect the Goods within a reasonable time after delivery. Failure to comply with these terms will result in the Goods being conclusively presumed to meet the terms and conditions, free from defect or damage.
PROCESS FOR NEONS' RETURNS
Products from our own line can be returned within 14 days of receipt if unopened and undamaged. Please email hello@nuwaveneon.com.
Upon receiving and inspecting the return, a full refund will be issued. Please provide the reason for your return - your feedback helps us improve our service and products.
Custom products and limited edition installations are non-refundable. For technical issues, please contact our service team.
Not at all!
Nuwave Neon signs come ready to hang, with pre-drilled holes. If you can hang a picture frame, you can hang a Neon! Have questions?
LED neon signs are vastly different from traditional neon gas lights. They are safer, more energy-efficient and are actually brighter by 5-10%. You’ll also love that they cost 80% less to run than those old neon signs.
A lot safer. By a long shot. They don’t get warm to the touch; they use less energy and have no toxic gasses. And, because they use such a low amount of energy, they’re also low risk for any electrical hazards. They’re pretty much better than traditional neon signs in every way. No dangers or worries. Just 100% fresh poppin’ color with an eco-friendly flavor.
When we say our signs are more energy-efficient, we mean it. An average sign gives you an estimated 50,000 hours of gorgeous light beaming in oh-so-stunning colour. That means, if you run your light for 5 hours a day, it could last up to30 years.
Not all neon sign companies are created equal. Quality is at the heart of all that we do, and that’s why each Nuwave Neon sign comes with an industry leading 24-month warranty (12-month warranty for waterproof/outdoor signs). Also, our support team is always ready to brighten-up your day, whenever you need a hand or support.
Our HQ is located in sunny, balmy, breezy Tampa, Florida. We weren’t joking when we said we love light.
All our Neons are crafted from scratch just for you and shipped worldwide.
Standard orders to the United States and Canada will normally take 10-20 days to be made and get from us to you.Priority orders to the United States and Canada will normally take 7-14 days to be made and get from us to you.Standard orders to the rest of the world will normally take 14-21 days to be made and get from us to you.Priority production orders to the rest of the world will normally take 10-14 days to be made and get from us to you.
Please note: Shipping may be impacted by FedEx, UPS, and DHL delays.
No problem! We offer priority production on all orders. Simply select this option when you checkout to expedite your order. This will push your order to the top of our order queue and an additional charge will be added. With priority orders, you can expect to receive your neon sign up to an additional week sooner than standard production and processing.
Heck yes. This is our bread and butter. Use ourneon customizer to create a text-based Nuwave Neon sign. If you need something more custom, such as an image or logo, simply email our design team at custom@nuwaveneon.com.
Great question! Here are the differences between the color types:
· Standard single-color: This is the color you have selected. It is not changeable.
· Multi-color: This allows you to change the color of your sign to not just one color, but several of our most popular colors ( Lust Red, Hot Pink, Deep Blue, Ice Blue, Purple, Lucky Green, White & Orange) and several additional modes. Simply just use the remote included with your order to make the rainbows fly.
As easy as a Sunday afternoon nap! Simply choose a space on your wall and use the stainless-steel mounting brackets that come with your sign to transform your space. Can't drill in the wall of your residence? No problem! We highly recommend using command strips.
We ship our products worldwide with complimentary priority shipping. All of our orders are insured against damage during the shipping process.
We wouldn’t dare risk ruining our handmade artwork. Lucky for everyone, our handcrafted neon signs are super durable and safe to ship. But just to be safe, we don't spare any expenses when it comes to protecting your neon sign. We also use the highest quality packaging materials to ensure it arrives to you in perfect condition. Every package is custom-made to conform to your sign.
If it’s an emergency, you should probably call 911. We're here to assist you if it’s something to do with our lights!
Our LED neon signs are all rated for 50,000 hours. That’s nearly 3X the life expectancy of traditional neon signs. If problems arise, they are typically due to the 12V transformer that powers your sign and those can be replaced and are covered under your warranty.
The sign is working great. We bought the multicolor option. Had some minor issues.
1. Sign got delayed due to a payment glitch on there behalf.
2. Was told given the wrong tracking # at first. So sign never was shown to be shipped. (Was given right # eventually)
3. Sign had a minor defect where a small section of the "N" on yhe word "AND" show signs of either sign was burned during the assembled it. When connected the LED in the sign were dim and off colored to the rest. Sent pictures and they sent replacement immediately.
Now sign is working great and looks great. Will consider trying them out in agian soon. As we remodel a bar.
Thank you so much for your detailed feedback! We're thrilled to hear that the sign is now working great and that you're happy with the end result. We sincerely apologize for the minor complications you experienced along the way.
Regarding the issue with the 'N' in the word 'AND,' we want to clarify that every sign we produce is thoroughly tested for 24 hours prior to shipping to ensure everything is working perfectly. It's likely that the damage occurred during transit, but we're glad we could quickly provide a replacement for you.
We're always here to help, and we truly appreciate your understanding and patience. We look forward to working with you again as you remodel your bar! Also, I just sent you an email with something to help with your remodel as a thank you for your understanding.
Terrible customer service. Terrible shipping. Not at all like picture. Would never order from this company ever again.
We deeply regret the dissatisfaction you encountered with our service and products. At our company, each sign is meticulously handcrafted to order, ensuring exceptional quality and attention to detail. However, we understand that this process can lead to longer shipping times than standard products. We sincerely apologize for any inconvenience this may have caused and appreciate your patience during transit.
Your feedback is invaluable to us, and we are committed to improving our communication regarding shipping timelines and product expectations. Rest assured, we will diligently work to address the issues you've raised to ensure a smoother experience for all our customers in the future. Should you reconsider, we would be grateful for the opportunity to serve you again and provide the exceptional service and products that define our brand. Thank you for sharing your concerns with us.
A
Create Your Own Neon Sign Anna Cunningham
It’s perfect quality and shipping done right!
V
Create Your Own Neon Sign Victoria Draper
Elegant Addition to Our Living Space
Our custom neon sign has transformed our living room with its elegant white script font, proudly displaying our last name, Wiksten. Its sleek design and precise craftsmanship immediately catch the eye, emitting a cool glow that adds charm to our space day or night. Packaged with care, it arrived in perfect condition, becoming a cherished conversation piece among guests. This sign seamlessly blends style with sentimentality, making it a perfect addition to any home seeking a touch of personalized elegance.
Our sign looks great! The only issue we had was that we paid for the remote dimmer and did not receive it. It is being sent to us but it could take up to 10 days to receive it. That was a little disappointing but still 5 stars on the sign!
