All orders are individually handcrafted to your order specifications. Once your order is placed, production time typically ranges between 7-10 days.
Shipping times vary based on the country in which the order is being shipped to. Most orders arrive within 2-5 days once shipped. In total, our bespoke neon is handcrafted and delivered to you within 2-3 weeks. We take pride in ensuring you receive your Nuwave Neon sign in a timely fashion.
All of our pieces are made by hand to order, meaning each one is as unique as you! We can only accept returns/refunds on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.
In the very unlikely case of your piece arriving broken or faulty, you have 14 days from the day of tracked delivery to let us know via email at firstname.lastname@example.org and we will deliver a replacement free of charge.
We offer a 1 year guarantee on all pieces to ensure the good vibes, go on and on! If your neon sign stops working in any way during this period just let us know and we will replace it free of charge! This warranty only covers faulty products, and does not include damage due to general wear/tear from being transported or damage due to misuse or mishandling during the installation process.
Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is.
This is standard procedure for any item bought online and is entirely out of our hands with most orders not being subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by Nuwave Neon.
If you need any more help whatsoever, please don't hesitate to contact our team via email at email@example.com.