FAQ
Product Information
LED neon signs are vastly different from traditional neon gas lights. They are safer, more energy-efficient and are actually brighter by 5-10%. You’ll also love that they cost 80% less to run than those old neon signs.
Not at all!
Nuwave Neon signs come ready to hang, with pre-drilled holes. If you can hang a picture frame, you can hang a Neon! Have questions?
Our LED neon signs are all rated for 50,000 hours. That’s nearly 3X the life expectancy of traditional neon signs. If problems arise, they are typically due to the 12V transformer that powers your sign and those can be replaced and are covered under your warranty.
Should any problems arise, please email us at support@nuwaveneon.com.
When we say our signs are more energy-efficient, we mean it. An average sign gives you an estimated 50,000 hours of gorgeous light beaming in oh-so-stunning colour. That means, if you run your light for 5 hours a day, it could last up to30 years.
A lot safer. By a long shot. They don’t get warm to the touch; they use less energy and have no toxic gasses. And, because they use such a low amount of energy, they’re also low risk for any electrical hazards. They’re pretty much better than traditional neon signs in every way. No dangers or worries. Just 100% fresh poppin’ color with an eco-friendly flavor.
Not all neon sign companies are created equal. Quality is at the heart of all that we do, and that’s why each Nuwave Neon sign comes with an industry leading 24-month warranty (12-month warranty for waterproof/outdoor signs). Also, our support team is always ready to brighten-up your day, whenever you need a hand or support.
Heck yes. This is our bread and butter. Use ourneon customizer to create a text-based Nuwave Neon sign. If you need something more custom, such as an image or logo, simply email our design team at custom@nuwaveneon.com.
Great question! Here are the differences between the color types:
· Standard single-color: This is the color you have selected. It is not changeable.
· Multi-color: This allows you to change the color of your sign to not just one color, but several of our most popular colors ( Lust Red, Hot Pink, Deep Blue, Ice Blue, Purple, Lucky Green, White & Orange) and several additional modes. Simply just use the remote included with your order to make the rainbows fly.
As easy as a Sunday afternoon nap! Simply choose a space on your wall and use the stainless-steel mounting brackets that come with your sign to transform your space. Can't drill in the wall of your residence? No problem! We highly recommend using command strips.
If it’s an emergency, you should probably call 911. We're here to assist you if it’s something to do with our lights!
Simply email us directly atsupport@nuwaveneon.com.
Shipping Information
Our HQ is located in sunny, balmy, breezy Tampa, Florida. We weren’t joking when we said we love light.
We ship our products worldwide with complimentary priority shipping. All of our orders are insured against damage during the shipping process.
All our Neons are crafted from scratch just for you and shipped worldwide.
Standard orders to the United States and Canada will normally take 10-20 days to be made and get from us to you.Priority orders to the United States and Canada will normally take 7-14 days to be made and get from us to you.Standard orders to the rest of the world will normally take 14-21 days to be made and get from us to you.Priority production orders to the rest of the world will normally take 10-14 days to be made and get from us to you.
Please note: Shipping may be impacted by FedEx, UPS, and DHL delays.
No problem! We offer priority production on all orders. Simply select this option when you checkout to expedite your order. This will push your order to the top of our order queue and an additional charge will be added. With priority orders, you can expect to receive your neon sign up to an additional week sooner than standard production and processing.
We wouldn’t dare risk ruining our handmade artwork. Lucky for everyone, our handcrafted neon signs are super durable and safe to ship. But just to be safe, we don't spare any expenses when it comes to protecting your neon sign. We also use the highest quality packaging materials to ensure it arrives to you in perfect condition. Every package is custom-made to conform to your sign
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