Love love love my new sign! Great customer service
Perfect decorative touch for a concert. Just wish I could had sprung for a larger size, to fit the barn's scale.
The sign is working great. We bought the multicolor option. Had some minor issues.
1. Sign got delayed due to a payment glitch on there behalf.
2. Was told given the wrong tracking # at first. So sign never was shown to be shipped. (Was given right # eventually)
3. Sign had a minor defect where a small section of the "N" on yhe word "AND" show signs of either sign was burned during the assembled it. When connected the LED in the sign were dim and off colored to the rest. Sent pictures and they sent replacement immediately.
Now sign is working great and looks great. Will consider trying them out in agian soon. As we remodel a bar.
Thank you so much for your detailed feedback! We're thrilled to hear that the sign is now working great and that you're happy with the end result. We sincerely apologize for the minor complications you experienced along the way.
Regarding the issue with the 'N' in the word 'AND,' we want to clarify that every sign we produce is thoroughly tested for 24 hours prior to shipping to ensure everything is working perfectly. It's likely that the damage occurred during transit, but we're glad we could quickly provide a replacement for you.
We're always here to help, and we truly appreciate your understanding and patience. We look forward to working with you again as you remodel your bar! Also, I just sent you an email with something to help with your remodel as a thank you for your understanding.
Warm regards,
Louis (Founder)
Terrible customer service. Terrible shipping. Not at all like picture. Would never order from this company ever again.
We deeply regret the dissatisfaction you encountered with our service and products. At our company, each sign is meticulously handcrafted to order, ensuring exceptional quality and attention to detail. However, we understand that this process can lead to longer shipping times than standard products. We sincerely apologize for any inconvenience this may have caused and appreciate your patience during transit.
Your feedback is invaluable to us, and we are committed to improving our communication regarding shipping timelines and product expectations. Rest assured, we will diligently work to address the issues you've raised to ensure a smoother experience for all our customers in the future. Should you reconsider, we would be grateful for the opportunity to serve you again and provide the exceptional service and products that define our brand. Thank you for sharing your concerns with us.
It’s perfect quality and shipping done right!
Our custom neon sign has transformed our living room with its elegant white script font, proudly displaying our last name, Wiksten. Its sleek design and precise craftsmanship immediately catch the eye, emitting a cool glow that adds charm to our space day or night. Packaged with care, it arrived in perfect condition, becoming a cherished conversation piece among guests. This sign seamlessly blends style with sentimentality, making it a perfect addition to any home seeking a touch of personalized elegance.
Our sign looks great! The only issue we had was that we paid for the remote dimmer and did not receive it. It is being sent to us but it could take up to 10 days to receive it. That was a little disappointing but still 5 stars on the sign!
Love my Beach Gal Neon sign. Came in just in time, perfectly packed and made to perfection. I am so exited to start my new year and business with the Beach Gal Neon sign. Your Customer service and attention to detail mean the world to me!
I love the sign, but I’ve only had it for a very short time and one of the wires is loose or something because the sign keeps flickering. If I move the wire around the sign with either go off completely or if I find the right spot it’ll stop flickering. Very bummed, especially for how much I paid.
Update: the company emailed me steps to troubleshoot the problem.
They look beautiful
Always love these signs
I love this , I'm epileptic and I've always loved to go to the purple rose theater 🎭
We wanted to bring our home gym to life and this green heartbeat that also looks a little like a dumbbell or barbell without the heart was just what we needed. It’s well constructed, lightweight, and very easy to put on the wall. We cut command strips thin enough to sit undetectable behind the lighting and have been enjoying it during our Peloton rides and workouts. We absolutely love it.
Client gift. Arrived as scheduled (though from China, which wasn't expected and incurred additional fees) and worked great! Color really pops and client loved it. Would probably order again.
SO GORGEOUSSSSSSSSSS
super happy with our neon ! we bought it for a farewell and our friends were super happy
