Terrible customer service. Terrible shipping. Not at all like picture. Would never order from this company ever again.
We deeply regret the dissatisfaction you encountered with our service and products. At our company, each sign is meticulously handcrafted to order, ensuring exceptional quality and attention to detail. However, we understand that this process can lead to longer shipping times than standard products. We sincerely apologize for any inconvenience this may have caused and appreciate your patience during transit.
Your feedback is invaluable to us, and we are committed to improving our communication regarding shipping timelines and product expectations. Rest assured, we will diligently work to address the issues you've raised to ensure a smoother experience for all our customers in the future. Should you reconsider, we would be grateful for the opportunity to serve you again and provide the exceptional service and products that define our brand. Thank you for sharing your concerns with us.
Our custom neon sign has transformed our living room with its elegant white script font, proudly displaying our last name, Wiksten. Its sleek design and precise craftsmanship immediately catch the eye, emitting a cool glow that adds charm to our space day or night. Packaged with care, it arrived in perfect condition, becoming a cherished conversation piece among guests. This sign seamlessly blends style with sentimentality, making it a perfect addition to any home seeking a touch of personalized elegance.
Our sign looks great! The only issue we had was that we paid for the remote dimmer and did not receive it. It is being sent to us but it could take up to 10 days to receive it. That was a little disappointing but still 5 stars on the sign!
Love my Beach Gal Neon sign. Came in just in time, perfectly packed and made to perfection. I am so exited to start my new year and business with the Beach Gal Neon sign. Your Customer service and attention to detail mean the world to me!
I love the sign, but I’ve only had it for a very short time and one of the wires is loose or something because the sign keeps flickering. If I move the wire around the sign with either go off completely or if I find the right spot it’ll stop flickering. Very bummed, especially for how much I paid.
Update: the company emailed me steps to troubleshoot the problem.
I love this , I'm epileptic and I've always loved to go to the purple rose theater 🎭
We wanted to bring our home gym to life and this green heartbeat that also looks a little like a dumbbell or barbell without the heart was just what we needed. It’s well constructed, lightweight, and very easy to put on the wall. We cut command strips thin enough to sit undetectable behind the lighting and have been enjoying it during our Peloton rides and workouts. We absolutely love it.
Client gift. Arrived as scheduled (though from China, which wasn't expected and incurred additional fees) and worked great! Color really pops and client loved it. Would probably order again.
super happy with our neon ! we bought it for a farewell and our friends were super happy
My company ordered a pink neon sign to display in our Beauty Salon. The light arrived in a timely manner and we were notified of order/shipment information each step of the way. The light arrived and was much nicer than expected- great quality! Once I plugged in the light I realized there was a problem with the power cord. I notified Nuwave Neon of the issue and let them know I had an event coming up and wanted to see if they were able to send me a replacement cord the next day. I spoke with Louis Friedlander and he informed me that he overnight shipped the cord and assured me that I would have it before our event. The cord arrived the next morning and the sign looked perfect for our event! Great business to work with and even better customer service. HIGHLY RECOMMEND!
