SHIPPING & RETURNS
We don’t cut corners or take shortcuts. All our orders are individually handcrafted to your specifications—because quality matters to us. Once your order is placed, the production time typically ranges between 7-10 days.
The world is a big place, so shipping times vary based on the country in which the order is being shipped to. Most orders arrive within 3-7 days once shipped. We estimate our bespoke neon will be handcrafted and delivered to you within 2-4 weeks (90% of past orders have been delivered in under 3 weeks). We are timely, but not reckless as we are not willing to sacrifice quality to rush orders.
All of our pieces are made by hand to order, meaning each one is as unique as you! While inspiration can strike at any time, you still need to plan your order. With that said, we can only accept returns/refunds on faulty or broken items and do not accept returns if you change your mind. As all pieces are made to order, all sales are final once placed on site.
In the very unlikely case of your piece arriving broken or faulty, you have 14 days from the day of tracked delivery to let us know via email at firstname.lastname@example.org and we will deliver a replacement free of charge.
We offer an industry leading 24 month guarantee (12 months for waterproof/outdoor signs) to ensure the good vibes go on and on! If your neon sign stops working in any way during this timeframe, just let us know and we will replace it free of charge. This warranty only covers faulty products and does not include damage due to general wear/tear from being transported or damage due to misuse or mishandling during the installation process. So, in short, if you drop your sign off your balcony, you’re out of luck.
Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is.
This is standard procedure for any item bought online and is entirely out of our hands with most orders not being subject to import fees, but for those that are, please be aware that these fees are the sole responsibility of the customer and are not covered by Nuwave Neon.
We love helping and hearing from you! Contact us at email@example.com.